Nuffield Health
Bookings Administrator
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Bookings Administrator
Wolverhampton Hospital | Bookings Administrator | Fixed Term 12 Month Contract | Full Time
£25,038 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who's passionate about great customer service? Then you could be just who we're looking for. Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
As a Bookings Administrator, you will be responsible for effectively and efficiently processing booking forms and administering calls and emails whilst prioritising patient experience and delivering clear communication.
As a Booking Administrator, you will:
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- Process booking forms received by email. Obtaining relevant information from the patient, Consultant, or Medical Secretary.
- Making/receiving phone calls to patients
- Establishing stakeholder relationships including consultants and colleagues
- Contributing and supporting the patient pathway, including booking pre-assessment appointments
- Manage patient queries to support their journey through the hospital.
- Dispatch communications (emails, letters) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health, and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.
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