About the Role

Translate UK Ltd is excited to offer the opportunity for an Apprentice to grow with an expanding company and shape their future. Your role will be diverse, encompassing a wide variety of tasks and you’ll need excellent administrative and communication skills, as well as a positive attitude to help support the team.

What You'll Do at Work

• To undertake any Bookings or clerical duties within the office environment.
• Managing Bookings requests.
• Taking bookings from customers and booking interpreters via e-mail and phone.
• Quoting for customers and negotiating rates with Interpreters.
• Working with Senior Management to grow and develop the Bookings department.
• Cultivate and maintain relationships with customers, understanding their language service needs and positioning our services to meet them.
• Following up with interpreters to ensure effective delivery.
• Acting as a point of contact for interpreters and customers, recording issues and achievements.
• Accurately disseminating information and sharing appropriately.
• Ensuring daily, weekly and monthly deadlines are met.
• Ensuring jobs are not left open for longer than necessary.
• Reporting issues that may lead to quality and delivery to management.
• Any other tasks as relevant.

Where You'll Work

15 Harrison Road
Halifax
HX1 2AF

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

CALDERDALE COLLEGE

Training Course

Business administrator (level 3)

Understanding Apprenticeship Levels

[What you'll learn](opens in new tab)

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.