Word360
Bookings Coordinator
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Bookings Coordinator
We are looking for a proactive, resourceful, and persuasive Bookings Coordinator to manage booking requests for clients by securing the appropriate subcontracted interpreter. This role demands strong negotiation skills, initiative, and the ability to make strategic decisions that balance fulfilling client needs with managing interpreter availability and costs. The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.
Responsibilities and Duties
- Actively secure availability from freelance interpreters to fulfill client requests.
- Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
- Negotiate interpreter rates when needed to align with established pricing structures.
- Cultivate and maintain strong, professional relationships with both linguists and clients.
- Communicate effectively with clients and interpreters, setting clear expectations.
- Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.
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Skills and Attributes Required
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- Proven experience in booking coordination or scheduling.
- Strong negotiation skills.
- Excellent ability to make independent decisions and manage multiple priorities.
- Highly organized with strong attention to detail.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Using your own initiative and being able to think out of the box.
Benefits
- Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
- Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
- Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
- Employee Recognition: Celebrate achievements with our employee awards and development programs.
- Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
- Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
- Cycle to Work Scheme: Join the cycling revolution with our support.
- Pension Scheme: Secure your future with our workplace pension plan.
- Paid Sick Leave: Rest assured with paid time off during illness.
- Social Events: Engage with colleagues and innovate through business-wide social events.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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