Shuffle Club
Bookings & Events Manager
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SHUFFLE CLUB
Bookings & Events Manager
JOB DESCRIPTION
Make your next career move count.
Join the competitive socialising revolution - the future of hospitality.
We're looking for a Bookings & Events Manager to take ownership of our pre-booked sales pipeline, with a primary focus on managing and converting inbound enquiries into unforgettable experiences. You'll build relationships with our guests, maximise every sales opportunity, and work closely with our venue teams to ensure every booking is delivered seamlessly. Alongside managing reactive enquiries, you'll also support proactive sales activity, helping drive new business and maximise revenue.
If you're passionate about delivering exceptional customer experiences, have a commercial mindset, and love turning enquiries into bookings, we'd love to hear from you.
Who We Are
Shuffle Club is a slice of Miami, right in the heart of Shoreditch, bringing the hugely popular games of deck and table shuffleboard, creative cocktails, and delicious bites to London under one vibrant roof. With karaoke as our newest addition, we've turned up the volume on our all-round entertainment experience.
Set across three stunning floors with a 450-capacity venue and a rooftop bar for year-round enjoyment, we're a hub of high-energy socialising, welcoming everyone from competitive game-lovers to partygoers and corporate clients.
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What You'll Do
- Own and manage inbound enquiries across phone, email and Collins/BookedIt, delivering a fast, friendly and professional experience from first contact through to booking.
- Convert enquiries into bookings, identifying opportunities to upsell activities, food, drinks and packages to maximise revenue.
- Build strong relationships with guests, ensuring every enquiry receives a personalised, knowledgeable and solution-focused approach.
- Coordinate bookings from enquiry to event, ensuring all booking details, payments and event requirements are accurately captured and communicated to the venue team.
- Work closely with the Sales Team, General Manager and venue team to ensure every event runs smoothly and exceeds guest expectations.
- Become an expert on Shuffle Club's products, experiences and offers, confidently recommending the right options for every customer.
- Maintain accurate booking records, systems and daily event documentation, ensuring all information is up to date and complete.
- Support the wider Sales Team with account management, follow-up activity and proactive sales initiatives where required.
- Ensure all enquiries are responded to within company response time targets and delivered to the highest standard.
- Contribute ideas to improve our sales processes, customer experience and commercial performance.
- Play an active role in creating the positive, collaborative and energetic culture that makes Shuffle Club a great place to work.
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What You'll Need
- Experience in a sales, bookings or reservations role, ideally within hospitality, events or leisure.
- A passion for delivering brilliant customer experiences, with excellent communication and relationship-building skills.
- Strong commercial awareness, with the confidence to convert enquiries and identify upselling opportunities.
- Highly organised with excellent attention to detail and the ability to manage multiple enquiries at once.
- A proactive, positive attitude and the ability to thrive in a fast-paced, team-focused environment.
- Experience using Collins, Booked It or similar booking systems is an advantage.
📩 Apply: chelsea@shuffleclub.com
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