ELC Beauty LLC
Boots Silverburn Counter Manager Counter Manager
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Counter Manager – Prestige Beauty Retail
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our Sales Associates, driving excellence in sales, customer service, and operational performance.
About the Role
Candidates must demonstrate proven leadership, coaching, and business management skills in a fast-paced retail environment. This opportunity allows you to act as the Chief Executive Officer of your own store, with full accountability for:
- Creating and executing an agile business plan to recruit and retain customers
- Leveraging strategic targeting, impactful in-store events, and exceptional CRM
- Leading a high-performing team through strategic coaching and development
If you are an ambitious self-starter with a passion for business planning and coaching others to reach their full potential, this role offers the first step in a long-term, fulfilling career in the prestige beauty industry.
Many of our field executives and senior managers began their careers at point-of-sale management in this all-round role, gaining experience in:
- Business planning & consumer insights
- Event management
- Customer relationship management (CRM)
- Frontline marketing
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Our diverse, inclusive culture offers:
- Progressive career opportunities
- Outstanding training & development
- Competitive remuneration & benefits package
Requirements
Key Skills & Competencies
- Effective verbal and written communication
- Exceptional interpersonal skills, with an aptitude for building relationships
- Unmatched customer service expertise, capable of winning over customers
- Strong results-oriented mindset with a high drive to meet objectives and exceed standards
- Proactive problem-solving, with a tendency to go beyond expectations
Leadership & Team Development
- Ability to sense and address team development needs
- Strong Siege the unnecessary]listening ability to recognise and meet customer needs
- Diplomatic handling of difficult customer scenarios
- Proven track record of guiding team performance while ensuring accountability
- Cultivating and maintaining strong business networks
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Organisational & Personal Values
- High attention to detail and exceptional organisational skills
- Comfortable working autonomously and collaboratively within a team
- Positive, proactive approach to challenges and initiatives
- Confidentiality, tact, and discretion when managing sensitive matters
Professional Experience
- Retail sales experience (industry experience preferred)
- Team leadership at the counter/operational level
- Degree of experience dependent on business/Store size (-growing role for ambition)
- Strategic planning & execution experience
- Ability to develop financial plans and manage resources efficiently
- Strong working knowledge of computerised systems, including:
- Microsoft Excel
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