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Boutique Assistant Apprentice (Customer Service Specialist L3)
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Van Cleef & Arpels Boutique London Apprenticeship
This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.
What you'll do at work:
- Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)
- Prepare & wrap products
- Process the sales (prepare product related documents, follow payment procedures)
- Support sales team in their daily clientele activities
- Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)
- Provide support for event organisation
- Assist Sales Associates during CS presentations
- Perform CS activities allowed in the boutique (shining, engraving)
- Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
- Review and set-up the workspace
- Check daily the cleaning of counters, displays, and windows
- Review and set-up back-office sales tools (catalogues, boxes)
- Monitor supply stock (consumables, drinks, stationery)
Where you'll work:
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 87-135 Brompton Road, London, SW1X 7XL
- 9 New Bond Street, London, W1S 3SW
Training provider:
EDUCATION FOR INDUSTRY GROUP
Training course:
Customer service specialist (level 3)
[Understanding apprenticeship levels (opens in new tab)](Understanding apprenticeship levels (opens in new tab))
What you'll learn:
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focused approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule:
Customer Service Specialist Level 3.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills:
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Excellent English language
Other requirements:
- Experience in customer facing roles (like retail, hospitality, tourism)
- Excellent English language skills (oral and written)
- Understanding of luxury retail service standards, particular attention to detail
- Ability and willingness to work retail hours, including weekends
- Ability to work in a fast-paced environment, flexible mindset
- Understands the job implications of belonging to a multicultural and cross-functional environment and business
- Looks for solutions to increase customers or suppliers' satisfaction
- Identifies ways to improve efficiency and effectiveness of work
About this employer:
Van Cleef & Arpels is a High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
https://www.vancleefarpels.com/gb/en/events/craftsmanship-at-the-heart-of-the-creative-process.html
Company benefits:
Employee benefits include private life and health insurance, attractive pension scheme, employee staff purchase discount.
After this apprenticeship:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful apprentices may have an opportunity to further pursue their career in retail in Richemont brands.
Ask a question:
The contact for this apprenticeship is:
EDUCATION FOR INDUSTRY GROUP
The reference code for this apprenticeship is VAC2000046653.
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