Box Office Manager – Electric Group

Live Music Venue Group | Full-time

Role overview

Electric Group, a fast-growing music venue operator, is seeking an experienced Box Office Manager to oversee ticketing operations across its live music venue estate. This is a key operational role responsible for accurate ticket sales tracking, reporting, allocations, confirmations, and box office coordination across multiple venues.

Reporting to the Head of Music, the Box Office Manager will work closely with promoters, agents, artist managers, venue teams, and internal stakeholders to ensure ticketing information is accurate, timely, and commercially useful.

Venue coverage

• Electric Brixton
• Electric Bristol
• NX Newcastle
• Electric Studios Sheffield

Key responsibilities

• Produce accurate ticketing reports twice weekly across the Electric Group venue estate, highlighting sales performance, capacities, allocations, pre-sales, and any areas requiring attention.
• Work closely with promoters, agents, artist managers, and internal teams to track sales, manage ticket allocations, and maintain up-to-date information for every show.
• Oversee allocation management, split allocations, pre-sale tracking, guest lists, and ticket holds, ensuring all inventory is recorded accurately and released in line with agreed timelines.
• Circulate show confirmations and ticketing updates to relevant stakeholders, ensuring information is clear, complete, and delivered on time.
• Maintain accurate records for ticket sales, capacities, pricing, holds, comps, and settlement information to support smooth event delivery and post-show reporting.
• Identify and resolve ticketing discrepancies quickly, escalating issues where appropriate and maintaining calm, professional communication under pressure.
• Support consistent box office processes, standards, and reporting across all venues in the group.
• Contribute to improvements in ticketing workflows, reporting templates, and communication processes as the venue group grows.