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B&Q Customer Advisor Apprenticeship
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B & Q Customer Advisor Apprenticeship
Location
Clifton Moor Retail Park, York (YO30 4XU)
Closing Date
27 days from today (Thursday 5 November 2026)
Posted On
8 October 2026
Wage
£10,899 a year
Work Hours
Shift work including weekends, bank holidays, and late evenings, 7am - 10pm. Exact shifts to be confirmed. 16 hours a week.
Start Date
Thursday 12 November 2026
Duration
1 year and 3 months
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers, and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
You'll be based primarily within our Garden Centre, which operates all year round. While the core area remains the same, the focus changes throughout the seasons to reflect our trading calendar and customer needs. From outdoor furniture in the warmer months, you'll move into our Autumn Tidy Up, followed by the exciting Christmas setup and other seasonal ranges. You'll play an important role in keeping the area looking its best, ensuring seasonal transitions run smoothly, and creating an inspiring shopping experience for our customers.
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider LIFETIME TRAINING GROUP LIMITED. Training course: Customer service practitioner (level 2).
What You'll Learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques, during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.
Requirements
Desirable qualifications: None required (grade None required). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation
About This Employer
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B & Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B & Q family on a permanent contract.
Contact Information
The contact for this apprenticeship is: LIFETIME TRAINING GROUP LIMITED. Email: recruitment@lifetimetraining.co.uk. Phone: 01173143007. Reference code: VAC2000058043.
Apply Now
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