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B&Q Showroom Advisor Apprentice - Harlow
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B & Q Showroom Advisor Apprentice - Harlow
B & Q PLC
Harlow, Essex (CM20 2AB)
Closes in 26 days (Tuesday 3 November 2026)
Posted on 6 October 2026
Summary
Kick-start your retail career with B & Q as a Showroom Advisor. Earn £14.10 per hour while helping customers bring their home improvement projects to life. Gain a Level 3 Customer Service Specialist Apprenticeship, ongoing training, bonuses, and excellent benefits, with a permanent contract from day one.
Wage £15,288 to £24,288.81, depending on your age
Training course Customer service specialist (level 3)
Hours 36.75 hours per week on a shift pattern basis, Monday - Sunday, 7:00am - 8:00pm. Exact shifts to be confirmed.
Start date Sunday 22 November 2026
Duration 1 year 1 month
Positions available 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Showroom Advisor. Full Time – 36.75 hours per week. Permanent Contract. Shifts available: Monday - Sunday, 7.00am - 10.00pm. Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues.
Overview of Vacancy
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
Desired Personal Qualities
The ability to role model the B & Q Behaviours – Be Brave, Make a Difference & Win Together.
Desired Skills
Communication skills
Team Working
Problem Solving
Working with customers
Attention to detail
Future Prospects
Ongoing training and development
The expected duration of this apprenticeship is 13 months, however you will join B & Q on a permanent contract.
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Benefits
UK Notional hourly rate £14.10 per hour
Team bonus incentives
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: SCL EDUCATION & TRAINING LIMITED
Training course: Customer service specialist (level 3)
What you'll learn
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice.
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Business focused service delivery: Find solutions that meet your organization's needs as well as the customer requirements.
- Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps.
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it.
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting the development of solutions.
- Service Improvement: Make recommendations based on your findings to enable improvement.
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
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Training schedule
The apprentice will receive full on-the-job training, off-the-job training, and a full wrap-around service from SCL. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements
Desirable qualifications:
- GCSE in: Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Organisation skills
- Team working
- Attention to detail
- Customer care skills
Other requirements:
N/A
About this employer
B & Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in a new tab). The apprentice will be able to progress to the next level.
Ask a question
The contact for this apprenticeship is:
SCL EDUCATION & TRAINING LIMITED
Jo Gray
jo.gray@wearescl.co.uk
07586 195152
The reference code for this apprenticeship is VAC2000057572.
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