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B&Q Showroom Advisor Apprentice Hinckley
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B & Q Showroom Advisor Apprentice
Location: Hinckley
Company: B & Q PLC
Postcode: LE10 1HN
Closing Date: Tuesday 27 October 2026
Summary
Working 30 hours per week on a flexible rota, you'll help customers bring their home improvement projects to life through expert advice, design solutions, and great service. Earn £14.10 per hour, enjoy bonus opportunities, and gain a Level 3 Customer Service Specialist Apprenticeship while building a rewarding retail career.
Wage: £12,480 to £19,827.60, depending on your age
Training: Customer service specialist (level 3)
Hours: 30 hours per week, on a shift pattern basis. Monday - Sunday, 7:00am - 8:00pm. Exact shifts to be confirmed.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Showroom Advisor
Full Time – 30 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues
B & Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Working Week:
30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.
Wage:
£14.10 per hour (£26,945 FTE).
Desired Personal Qualities:
The ability to role model the B & Q Behaviours – Be Brave, Make a Difference & Win Together.
Overview of Vacancy:
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
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Desired Skills:
- Communication skills
- Team Working
- Problem Solving
- Working with customers
- Attention to detail
Future Prospects:
On-going training and development. The expected duration of this apprenticeship is 13 months, however you will join B & Q on a permanent contract.
Benefits:
- UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Apprenticeship:
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through:
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)
Desired Qualifications:
No qualifications required
Training to be provided:
- Customer Service Specialist Level 3
- Functional Skills Level 2 in Maths and English (if required)
Where you'll work:
B & Q - Hinckley
25 New Buildings
Hinckley
LE10 1HN
Training:
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider:
SCL EDUCATION & TRAINING LIMITED
Training course:
Customer service specialist (level 3)
What you'll learn:
- Business focused service delivery
- Providing a positive customer experience
- Working with customers/customer insights
- Customer Service performance
- Service Improvement
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Training schedule:
The apprentice will receive full on-the-job training, off-the-job training and a full wrap around service from SCL. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements
Desirable qualifications:
GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Customer care skills
- Team working
- Communication skills
About this employer
B & Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Disability Confident:
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). The apprentice will be able to progress onto the next level.
Ask a question
The contact for this apprenticeship is:
SCL EDUCATION & TRAINING LIMITED
Jo Gray
jo.gray@wearescl.co.uk
07586 195152
The reference code for this apprenticeship is VAC2000056084.
Apply now
Closes in 27 days (Tuesday 27 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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