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B&Q Showroom Advisor Apprentice - Thornbury
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Join B&Q as a permanent 30-hour Showroom Advisor (£14.10ph). Help customers bring home improvement projects to life through expert advice, design software and sales support. Includes bonuses, great benefits, ongoing training and a Level 3 Customer Service Specialist Apprenticeship.
Wage
£12,480 to £19,827.60, depending on your age National Minimum Wage Minimum wage rates (opens in new tab) Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues
Training course
Customer service specialist (level 3)
Hours
Working Week – 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.
Start date
Sunday 1 November 2026
Duration
1 year 1 month
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Showroom Advisor Full Time – 30 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues B&Q Thornbury B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Working Week – 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed. Wage – £14.10 per hour (£26,945 FTE)
Desired Personal Qualities
- The ability to role model the B&Q Behaviours
- Be Brave
- Make a difference & win together
Overview of Vacancy
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face-to-face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
Desired Skills
- Communication skills
- Team working
- Problem solving
- Working with customers
- Attention to detail
Future Prospects
Ongoing training and development The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
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Benefits
We also recognise that well-ness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits; UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague well-being benefits
Apprenticeship
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities.
Your apprenticeship will be delivered through;
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off-the-job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and maths (if you do not already hold these at GCSE level (or equivalent))
Desired Qualifications
No qualifications required
Training to be provided
Customer Service Specialist Level 3 Functional Skills Level 2 in maths and English (if required)
Where you'll work
B&Q - Thornbury 99 Leeds Old Road Thornbury Bradford BD3 7BQ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SCL EDUCATION & TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
The apprentice will receive full on-the-job training, off-the-job training will follow the time allocations outlined in the Occupational Standard and a full wrap around service from SCL.
Desired qualifications
GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Organisation skills
- Team working
Other requirements
N/A.
About this employer
B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). The apprentice will be able to move onto the next level.
Ask a question
The contact for this apprenticeship is: SCL EDUCATION & TRAINING LIMITED Jo Gray jo.gray@wearescl.co.uk 07586 195152 The reference code for this apprenticeship is VAC2000055594.
Apply now
Closes in 25 days (Friday 23 October 2026) After signing in, you’ll apply for this apprenticeship on the company's website. Sign in or create an account
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