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B&Q Showroom Project Coordinator Apprentice - Tamworth
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Showroom Project Coordinator (34 hrs, Permanent) - B&Q Tamworth
£14.10ph (£26,945 FTE) + bonuses.
Support customers from design to installation using design software, phone, email and face-to-face communication. Develop customer service and sales skills while completing a Level 3 Customer Service Specialist Apprenticeship.
Wage
£14,144 to £22,471.28, depending on your age
National Minimum Wage
[Minimum wage rates](opens in new tab)
Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues
Training course
Customer service specialist (level 3)
Hours
34 hours per week, on a shift pattern basis. Monday - Sunday, 7:00am - 8:00pm. Exact shifts to be confirmed.
Start date
Monday 9 November 2026
Duration
1 year 1 month
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Desired Personal Qualities:
- The ability to role model the B&Q Behaviours
- Be brave, make a difference & win together
Overview of Vacancy
What's the job?:
You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities.
Having the confidence to recommend the right finance, products, and installation options is also important in this role.
What we need:
- You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project.
- You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design.
- And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Desired skills:
- Communication skills
- Team Working
- Problem Solving
- Working with customers
- Attention to detail
Future Prospects:
Ongoing training and development. The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
Benefits:
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
- UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
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Apprenticeship:
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities.
Your apprenticeship will be delivered through:
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)
Desired qualifications:
No qualifications required
Training to be provided:
- Customer Service Specialist Level 3
- Functional Skills Level 2 in Maths and English (if required)
Where you'll work
B&Q Tamworth
Cardinal Point Retail Park
Ventura Park Road
Tamworth
B78 3HL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SCL EDUCATION & TRAINING LIMITED
Training course
Customer service specialist (level 3)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
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Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The apprentice will receive full on-the-job training, off-the-job training and a full wrap around service from SCL. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Desirable qualifications
GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Team working
- Customer care skills
About this employer
B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The apprentice will be able to move onto the next stage.
Ask a question
The contact for this apprenticeship is:
SCL EDUCATION & TRAINING LIMITED
Jo Gray
07586 195152
The reference code for this apprenticeship is VAC2000054628.
Closes on Tuesday 27 October 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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