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B&Q TradePoint Customer Advisor Apprentice
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Introduction
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
About The Employer
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
What You'll Do
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
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Understanding our traders:
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
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Marketing consent:
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
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Recruitment:
- Understand the recruitment for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
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Set Up:
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
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Service:
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
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- UK Notional hourly rate £13.10 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Training Outcome
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Skills Required
- Team Working
- Organisation Skills
Qualifications
Desired - null - None required - None required
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: 36.75 hours per week, on a shift pattern basis, Monday- Sunday 7:00am- 10:00pm, exact shifts to be confirmed.
- Expected Duration: 1 Year 3 Months
- Number of Positions Available: 2
- Training Provider: LIFETIME TRAINING GROUP LIMITED
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