Schindler Ltd (UK)
Branch Administrator
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Location: Bathgate, Scotland, United Kingdom
Job ID: 91250
We Elevate... You
At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.
We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.
Join us as a
Branch Administrator
We are looking to recruit a Branch Administrator to join our Team based in our Bellshills Office in Scotland. The successful candidate will support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale. This is a full time and permanent role.
Your Main Responsibilities
In this role, you'll be responsible for:
- Process offers, sales orders, contracts, invoicing, and final goods issue accurately
- Provide professional customer service and handle complaints effectively
- Create and update customer account and contact information
- Ensure all account and contact records remain accurate and up to date
- Maintain and process operational data, including payroll-related information, parts orders, and service planning documents
- Keep customer, contract, technical, and other relevant databases updated.
- Monitor customer interactions for signs of dissatisfaction or potential contract cancellation and escalate concerns to your manager
- Review and understand reports relating to contract renewals, outstanding quotations, and overdue payments
- Communicate regularly with customers, service teams, managers, and regional directors
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Who You Are
- Previous experience within an administrative role, preferably in a fast paced environment
- Excellent customer service skills as will be dealing with a range of stakeholders
- Great knowledge of Microsoft Office and high attention to detail
- Ability to cope with a busy workload
- Able to work well within a busy team and support each other
- A self-starter and good multitasker
- Resilient and innovative
What’s in it for you?
When you join Schindler, you'll be rewarded with a competitive package designed to support your wellbeing, career development, and work-life balance, including:
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, and an annual paid volunteering day
- Pension scheme with 6% company contribution
- Comprehensive life assurance
- Enhanced family leave
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
- Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
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We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.
At Schindler Group, we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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