Branch Assistant Apprentice (Hinckley LE10)

Trade Supplier Apprentice Opportunity

Do you live in Hinckley, looking for a fantastic opportunity to join a team in the Electrical Wholesalers Industry? If so, we are looking for you. The candidate will start in the warehouse & then move on to the trade counter, serving customers. Some occasional help with deliveries may be needed from time to time.

Summary of the Apprenticeship Role

As a Trade Supplier Apprentice, you will be working in all aspects of the business from stock control, customer service, and sales. This is a fantastic opportunity for someone like you to start your career in the Electrical Wholesale sector.

We are looking for a highly motivated apprentice to join our busy branch. After full training, responsibilities will include:

• Managing stock in and out
• Picking and packing customer orders
• Liaising with customers on the trade counter
• Store transfers & stock control
• Completing the sales paperwork in the office
• Raising quotations
• Taking payments
• Sales calls to customers/suppliers
• Processing orders on the computer system
• Answering customer enquiries
• Deliveries to customers

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
• Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
• Specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust
• Specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
• Specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
• Trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• Trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
• Trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required
• Trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction
• Trade counter and telesales services: applying basic merchandising techniques used within the business
• Trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions
• Trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
• Trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation
• Trade counter and telesales services: processing information, to the key standards of data protection, security, and intellectual property rights
• Key principles of warehousing and stock control: processing and recording the receipt, storage, assembly, and despatch of goods
• Key principles of warehousing and stock control: receiving stock, despatching customer orders, and processing returns in line with company processes
• Key principles of warehousing and stock control: loading/unloading of supplier and contractor vehicles
• Technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g., PoS (point of sale) machines, PCs
• Technologies that are appropriate to the role: demonstrating the use of various technologies, e.g., bespoke/in house or off the shelf software packages to others
• Legislative responsibilities relating to the business, products, and/or services being sold: complying with legal requirements to minimise risk and build customer confidence
• Legislative responsibilities relating to the business, products, and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all times
• Legislative responsibilities relating to the business, products, and/or services being sold: taking appropriate action if a breach of H&S regulations is identified
• Personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
• Personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems
• Personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence
• Personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload
• Personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses, and development needs