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Branch Assistant Apprentice (Leigh WN7)
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Trade Supplier Apprentice
Do you live in Leigh, looking for a fantastic opportunity to join a team in the Electrical Wholesalers Industry? If so, we are looking for you. The candidate will start in the warehouse and then move on to the trade counter, serving customers. Some occasional help with deliveries may be needed from time to time.
As a Trade Supplier Apprentice, you will be working in all aspects of the business from stock control, customer service and sales. This is a fantastic opportunity for someone like you to start your career in the Electrical Wholesale sector.
We are looking for a highly motivated apprentice to join our busy branch.
Responsibilities
After full training, responsibilities will include:
- Managing stock in and out
- Picking and packing customer orders
- Liaising with customers on the trade counter
- Store transfers and stock control
- Completing the sales paperwork in the office
- Raising quotations
- Taking payments
- Sales calls to customers / suppliers
- Processing orders on the computer system
- Answering customer enquiries
- Deliveries to customers
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LEARNING SKILLS PARTNERSHIP LTD
Training Course
Trade Supplier (Level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Knowledge and understanding of the organisation’s:
- communicating confidently to internal and external customers about the company and how it operates
- identifying and communicating with the relevant person if a threat or risk to the business is identified
Specialist trade customer profile of the business:
- using appropriate techniques and forms of communication to put customers at ease and gain their trust
- delivering customer service that exceeds customer expectations
- identifying customer requirements and referring them onwards in an appropriate manner
Trade counter and telesales services:
- assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- identifying the customers’ requirements, matching them to the trade supplier’s products and services
- delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required
- securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction
- applying basic merchandising techniques used within the business
- applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions
- communicating with customers using various methods and systems appropriate to the situation
- applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation
- processing information, to the key standards of data protection, security and intellectual property rights
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Key principles of warehousing and stock control:
- processing and recording the receipt, storage, assembly and despatch of goods
- receiving stock, despatching customer orders and processing returns in line with company processes
- loading /unloading of supplier and contractor vehicles
Technologies that are appropriate to the role:
- using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others
Legislative responsibilities relating to the business, products and/or services being sold:
- complying with legal requirements to minimise risk and build customer confidence
- minimising disruption to the business and maintaining the safety and security of people at all time
- taking appropriate action if a breach of H&S regulations is identified
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Personal responsibilities and performance contribute to the success of the team and the business:
- building two-way trust and contribute to working within a team
- collaborating with colleagues to resolve problems
- managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence
- demonstrating effective time management through planning and prioritising own workload
- identifying own strengths, weaknesses and development needs
Training Schedule
As an apprentice you will complete a Trade Supplier Level 2 qualification with a national training provider. Your apprenticeship training will focus on your job, is completed at the workplace, and you will be allocated a tutor and a study session in your working week.
Components of the Trade Supplier Level 2 Apprenticeship:
- Competence / Knowledge-based qualification
- Functional Skills - maths and English (if required)
- End Point Assessment - Final Knowledge Test, Observation and Discussion
Essential Qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
We are looking for a local person who lives in Hinckley who ideally drives.
Please ensure that you have looked at the location of the apprenticeship and worked out the travel. You will also need to ensure that all GSCE grades are listed.
EDA Learning and Development will employ you on behalf of the branch.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Excellent opportunity for the right person upon successful completion of the apprenticeship.
Contact
The contact for this apprenticeship is:
EDA LEARNING AND DEVELOPMENT LIMITED
Louise Sugars
07721239906
The reference code for this apprenticeship is VAC2000047643.
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