Newcastle Building Society
Branch Customer Adviser
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Job Posting Title
Branch Customer Adviser
Salary Band
£25,469 - £29,305
A1 Gen
Job Description
About the Role
We're bringing face-to-face savings, mortgages, and financial advice back to Greater Manchester and are looking for community-minded people with strong local connections, particularly in Oldham, Tameside, and Rochdale, to join us in King Street.
Following the merger of Newcastle Building Society and Manchester Building Society in 2023, we were delighted to return to Manchester's high street. As we continue to expand our branch network across Greater Manchester, we're looking for Customer Advisers to help make a real difference in the communities we serve.
As a Customer Adviser, you'll be the face of Manchester Building Society within both our branches and the local communities. This is a people-focused role where building relationships is at the heart of everything you do.
While you'll support customers in branch with savings accounts, transactions, appointments, and financial conversations, a key part of the role is getting out into the community. You'll represent the Society at local events, schools, community groups, and shopping centers, helping to raise awareness of our services and build lasting connections with local people.
No two days are the same. One day you could be welcoming customers into branch and helping them achieve their financial goals; the next, you could be delivering a financial education session to a community group, supporting vulnerable customers, or networking with local organizations.
Working closely with your colleagues, you'll deliver exceptional customer service, create positive customer experiences, and help bring face-to-face financial services back to local high streets.
Our branches are typically open Monday to Saturday between 7.30am – 6.30pm, and we're happy to discuss both full-time and part-time opportunities.
About You
Being great with people and building strong relationships comes naturally to you. You'll be confident communicating with a wide range of customers and comfortable engaging with people in both branch and community settings.
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You'll bring a proactive, resilient, and growth-focused mindset, along with excellent listening skills and the ability to really understand and empathize with others. Building trust and helping customers achieve positive outcomes is something you genuinely enjoy.
A natural team player, you'll work closely with your colleagues to deliver an outstanding customer experience while supporting the wider goals of the Society.
We understand that you may not have worked in financial services before, and that's absolutely fine. We're looking for people whose personality, enthusiasm, and values align with our own. Experience of delivering excellent customer service and achieving sales outcomes will provide a strong foundation, and we'll support you to build your knowledge and confidence in the role.
In return, you'll benefit from a tailored 12-week training programme, ongoing development conversations, and opportunities to grow and progress your career with us.
About Us
As we continue to grow across Greater Manchester, Manchester Building Society is strengthening its position as a trusted high street presence, combining the strength of a modern mutual with a genuine commitment to local people and neighborhoods.
Our branches will provide trusted savings and mortgage products, supported by expert financial guidance for people living in the areas we serve. Building and maintaining strong relationships with existing and prospective customers is at the heart of what we do. Through meaningful engagement and a personalized approach, we help customers understand and respond to their changing financial needs with confidence.
We are passionate about making a positive difference in our local areas by developing community spaces, supporting local groups, and creating lasting benefits for future generations.
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As an inclusive employer and member-owned mutual, we strive to reflect the diversity of the communities we serve and welcome applications from people of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, and we are committed to creating a workplace where everyone feels they belong.
What do you get in return?
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance-related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognizing there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible; if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you. You can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Company:
Newcastle Building Society
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