South West Tool Hire Company Ltd
Branch Manager
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Company Description
South West Tool Hire Company Ltd is a leading supplier of tools, accessories, and plant hire to the construction industry, serving customers across Bristol, Bridgwater, Bodmin, and Exeter. The company is known for providing reliable equipment and responsive service to support a wide range of building and infrastructure projects. With established branches and strong local roots, South West Tool Hire offers customers convenient access to specialist tools and machinery. The team is committed to safety, quality, and customer satisfaction, working closely with trade professionals and contractors. Applicants joining the company can expect a practical, fast-paced environment with opportunities to build strong relationships in the construction sector.
Role Description
The Branch Manager role is a full-time, on-site position based in Bridgwater. The Branch Manager will oversee day-to-day branch operations, including managing hire and sales activities, coordinating tool and plant availability, and ensuring high standards of customer service.
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Responsibilities
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- Supervising and supporting branch staff
- Organizing schedules
- Monitoring stock levels
- Ensuring equipment is maintained and presented appropriately
- Handling key accounts
- Preparing quotations
- Managing orders
- Resolving customer queries or issues promptly
The Branch Manager will be accountable for branch performance, including health and safety compliance, cost control, and meeting revenue and profitability targets while promoting the company’s services locally.
Qualifications
- Experience in branch or depot management, preferably within tool hire, plant hire, construction supply, or a related industry.
- Strong people management skills, including staff supervision, coaching, and team development.
- Customer service and relationship-building skills, with the ability to communicate clearly and professionally with trade and commercial clients.
- Operational and organizational skills, including stock control, scheduling, and basic planning of logistics and deliveries.
- Commercial awareness, with experience in sales, negotiation, and achieving revenue or margin targets.
- Understanding of health and safety requirements relevant to tools, plant, and construction environments.
- Competence in using basic IT systems for order processing, record-keeping, and email communication.
- Prior experience in a supervisory or leadership role and a valid driving license are highly beneficial.
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