General Traffic
Branch Manager
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Company Overview
Since its inception in 1983, General Traffic has become a leading provider of automotive spares in the North West and the Midlands. As a family-owned business, we pride ourselves on our commitment to quality service and customer satisfaction.
Job Summary
We are seeking an experienced and motivated Branch Manager to lead our branch operations and drive business performance. The ideal candidate will demonstrate strong leadership and organisational skills, effective communication abilities, and a commitment to delivering excellent customer service while ensuring operational efficiency, team development, and achievement of business objectives.
Key Responsibilities
- To provide continual, profitable growth for the branch.
- To communicate, review, coach, and motivate staff, recognising achievement and performance.
- To address staff issues and maintain high performance standards.
- To strengthen relationships with our customers and encourage additional business.
- To explore the reasons for customer drift and address them efficiently.
- To address any customer issue that affects the branch's performance.
- To negotiate payment and warranty issues face to face with customers, maintaining a favourable outcome for the business and an amicable relationship with the customer.
- To take complete responsibility for all operational functions within the branch.
- To maximise the sales performance of both the branch and the individuals.
- To continually improve every aspect of the branch systems and procedures, maximising efficiency and accuracy.
- To ensure excellent standards are maintained in all areas. Particularly, branch and vehicle cleanliness and staff PPE and uniform.
- To continually develop and train staff ensuring that you have a selection of multi-skilled personnel able to perform different roles.
- To manage casual staff, cover, thus maintaining maximum service levels at all times.
- To take responsibility for all health and safety and housekeeping considerations within the branch.
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Qualifications
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- Be able to demonstrate excellent computer literacy. A prior knowledge of Phocas, MAM, Autocat, Parts Link, Word, and Excel would be a distinct advantage.
- Have extensive experience within the motor trade, particularly in dealing with customer service issues.
- Have extensive knowledge of our brands and products and be able to discuss the differentiation between brands and quality.
- Ideally, have worked within a team and progressed to a supervisory level.
- Have experience of working within H&S and HR guidelines.
- Be flexible and understand that a ‘can do’ attitude is the only way to make a success of this role.
What We Offer
- A dynamic working environment in a reputable family-owned business.
- Opportunities for development and growth within the company.
- A chance to be part of a supportive team that values hard work and dedication.
If you meet the above qualifications and are eager to contribute to our team's success, we invite you to apply for this position at General Traffic.
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