Carrier Enterprise
Branch Sales Associate
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Branch Counter Sales Associate - HVAC Products | Carrier Enterprise | Rochester, NY
Pay Range: $20/hr - $25/hr
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
Job Summary:
In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.
Essential Duties and Responsibilities:
- Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
- Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
- Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
- Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
- Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
- Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
- Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
- This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.
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Qualifications:
- Prior experience in Customer Service.
- Prior leadership roles with profit and loss responsibility preferred.
- Experience in leading people in a retail environment.
- Demonstrated ability to rapidly grow sales in a retail environment.
- Experience building and maintaining cross-functional relationships.
- Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Preferred Qualifications:
- Experience working with HVAC contractors strongly desired.
- Computer literacy with proficiency in MS Office applications.
- Ability to work in a team environment and be willing to participate.
- Ability to function at an above-average level in a technical environment.
- Prior experience using sales and/or inventory management systems.
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Requirements:
- High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
- Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
- Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
Benefits:
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
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