REFY
Brand Experience Coordinator
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ABOUT REFY
We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.
You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.
We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.
THE ROLE
The Brand Experience Co-ordinator supports the delivery of REFY’s physical brand experience across retail, visual merchandising, brand spaces, events and activations.
Working closely with the Brand Experience Manager and Retail Design Manager, you will turn creative direction and retail plans into organised, well-executed projects by coordinating timelines, trackers, suppliers, budgets, logistics and project administration.
You will help ensure projects move smoothly from initial brief and approval through to final execution, while gaining exposure to both the creative and operational sides of building REFY’s physical brand experience globally.
KEY RESPONSIBILITIES
- Maintain clear project plans, timelines, trackers and delivery schedules, ensuring actions, owners, deadlines, dependencies and approvals are accurate and up to date.
- Proactively follow up with internal teams, suppliers, agencies and retail partners, identifying delivery risks, delays or gaps and escalating these to the appropriate project lead.
- Support projects from initial brief through to execution, close-out and reporting, ensuring outstanding actions are followed through to completion.
- Support the end-to-end delivery of retail events and brand activations, including activation timelines, delivery schedules, travel and operational arrangements.
- Coordinate product, tester, sample and material logistics and collate relevant market, venue, supplier and competitor research.
- Prepare project recaps, schedules, progress updates and post-activation documentation to keep project information clear and accessible.
- Work with Retail, Commercial and regional teams to develop practical guidelines, tools and templates for always-on retail events, supporting consistent local execution and Brand Experience sign-off.
- Maintain project and activation budget trackers, process required project documentation, monitor committed and actual expenditure and flag potential overspend to the relevant budget owner.
- Coordinate across Brand Experience, Retail Design, Creative, Marketing, Operations, Logistics and regional teams to help ensure physical brand experience projects are delivered accurately and on time.
- Travel where required to support installations, events and activations across priority markets.
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Skills, Knowledge And Experience
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- Strong organisational and project co-ordination skills, with the ability to manage multiple deadlines and workstreams simultaneously.
- A proactive approach with the confidence to follow up, take ownership and keep projects moving in a fast-paced environment.
- Excellent attention to detail, with strong meeting, action-tracking, documentation and written and verbal communication skills.
- Confidence working collaboratively with multiple internal and external stakeholders, including suppliers, agencies and retail partners.
- Commercial awareness and confidence maintaining budget trackers and accurate project administration.
- An interest in retail, beauty, customer experience, events or brand environments; experience in retail, beauty, visual merchandising, events, experiential marketing, project co-ordination or a related environment would be beneficial.
- A collaborative, solutions-focused approach and willingness to travel where required for installations, events and activations.
OUR BENEFITS PACKAGE
- 25 days holiday
- Cycle to Work Scheme
- Charity Day
- Discretionary Bonus
- Enhanced Maternity and Paternity Leave
- Flexible Religious Holidays
- Flexi Start and Finish Times
- Product Allowance
- Training and Development Budget
- Vitality Health Insurance
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