Brand Manager

Waylands MG, Oxford

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Are you an experienced Brand Manager with automotive sales management experience?

If so … you could be just who Waylands are looking for to run our established MG dealership in Oxford.

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What’s The Role?

This is an opportunity to lead a team in providing a high-quality service for our customers. Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the opportunity to join a leading automotive retail group representing a fantastic brand.

We are looking for someone who can demonstrate excellent relationship building skills, an ability to lead and motivate a team to meet targets, KPI’s and goals, with a calm and professional manner.

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What does a typical day involve?

• Managing the team of Sales Executives. Providing coaching and training to improve their performance, with emphasis on customer satisfaction, sales process and product knowledge
• Leading and motivating the team to meet sales targets on vehicles, finance and insurance products
• Liaising with customers, both face-to-face and by phone/email
• Ensuring customer satisfaction index scores are consistently high
• Handling any customer complaints in an efficient and effective way
• Collating finance proposals for customers
• Responsible for ensuring our customers receive an exceptional level of customer service, promoting loyalty, retention and satisfaction of the brand and dealership.
• Build a strong and long-lasting relationship with our MG brand partners.
• Developing sales and marketing plans and budgets to achieve agreed financial, marketing and sales objectives, including new cars, accessories, used cars, finance, overheads and all related items.
• Ensuring that all regulations and standards with regards to FCA are adhered to for both Finance & Insurance within your branch.