Aromatherapy Associates
Brand Sales Ambassador (London & South)
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Brand Sales Ambassador (London & South)
Location
Field Based UK
Contract
Full Time/Permanent
Hours of Work
37.5 (any 5 days in 7, shifts vary between the hours of 9am-9pm)
Department
Commercial and Sales
Reporting to
National Field Brand Manager
About Aromatherapy Associates
Aromatherapy Associates is a globally recognised leader in aromatherapy and wellbeing. For over 40 years, we have been dedicated to sharing the therapeutic benefits of essential oils. Founded in 1985 by Geraldine Howard and Sue Beechey—esteemed therapists trained under Micheline Arcier—our brand has deep roots in the modern development of aromatherapy.
We are proud of our family-led culture, guided by Geraldine’s belief: “It’s more than just a business, it’s a way of life.”
Our brand is now present in 50+ global markets, with regional offices in the UK, US and Hong Kong. We distribute through a variety of channels including Spas, Retail, Online Retailers, E-commerce and Distributor partners. As we continue to grow and elevate our brand presence, we are looking for passionate individuals to join us in our journey.
Our Values
At our organisation, how we work matters just as much as the work we do. We uphold a strong set of values that shape our culture, guide our decisions, and define the behaviours we expect from every team member. As part of our team, you will be encouraged to embody these values every day:
- Positive Intent – We approach challenges and interactions assuming goodwill, fostering collaboration and constructive outcomes.
- Professionalism – We hold ourselves to high standards, demonstrating integrity, respect, and accountability in everything we do.
- Trust – We build strong relationships through honesty, transparency, and reliability, creating an environment where people feel safe to contribute and grow.
- Adaptability – We embrace change with an open mindset, staying flexible and proactive as our organisation and industry evolve.
- Ownership – We take responsibility for our actions, follow through on commitments, and strive to make a meaningful impact.
- Solution-Oriented – We focus on possibilities, not obstacles. We look for practical, thoughtful solutions that drive progress.
These values are at the heart of who we are. If they resonate with you, we’d love to hear from you.
Job Summary
A Mobile Beauty Advisor is responsible for supporting the management team in seeking opportunities to drive sales through consistently remaining customer focused; They are accountable for achieving this by;
- Reflecting a credible and professional brand image to all internal and external customers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
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Key Responsibilities
Sales and Service
- Consistently achieve set sales targets & brand KPI’s and proactively drive for more
- Adhere to sales processes and procedures in line with brand/retailer guidelines
- Completing all paperwork and weekly admin on time
- Consistently deliver exceptional customer experiences, to capture sales and client return
- Proactively traffic stops and drives sampling campaigns
- Hygiene standards followed when using testers or applying product to customers
- Proactively recruits new customers, nurtures existing client relationships and develops a loyal customer following
- Engage and communicate effectively with customers and retail partners, providing accurate advice
- Fostering an omni-channel approach to meet consumer needs and maximize selling opportunities
- Participate and support instore activations, to drive success of trade marketing calendar
- Proactively seek opportunities in store to drive events, NPD and brand experiences
- Assist in brand events & outside hours
- Effectively and efficiently deal with stock queries, challenges with both the brand and retail partners
- Act with pace and accuracy when handling all enquiries
- Play your part in executing the in-store strategy communicated by both the brand and National Field Brand Manager
- Take personal responsibility and ownership of performance and self-development
Product Knowledge & Retail Standards
- Demonstrate a thorough understanding of the Brand and product
- Identify features and benefits of products providing customer with relevant information
- Coaching your customers and retail partners on the brand USP, product knowledge and industry insights
- Adhere to Aromatherapy Associates/retailer Grooming Guidelines and personal standards at all time
- Maintain housekeeping standards
- Support the management team with visual merchandising changes adhering to guidelines
- Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and planograms
- Identify faulty stock where appropriate, and take appropriate action
Operations
- Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock/tester movements
- Store stock as per guidelines and procedures
- Accurately and effectively follow stock counting procedures, when required
- Effectively follow the replenishment process within agreed timeframes
- Accurately action promotions and discounts as per guidelines and/or instruction
- Adhere to the daily/weekly deployment rota
- Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises
- Adhere to all communicated company standards, Policies and Procedures
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Teamwork
- Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled
- Act as a role model and encourage colleagues to achieve agreed standards
- Take personal responsibility and ownership for development
- Understand the company culture and promote the brand image at all times
- Seek opportunities to share best practice in order to benefit the store
- Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure
Security and Health & Safety
- Adhere to store/company Security Policy and Procedures and take personal responsibility
- Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations
- Report observed hazards/maintenance issues to management
- Follow fire safety procedures and understand how to use associated equipment safely
- Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc
- Follow and help to organise evacuation/emergency procedures where appropriate
Person Specification (Essential)
- Demonstrable understanding of excellent service
- Passionate about the brand
- Ability to learn quickly and compliant in nature
- Ability to hold an engaging conversation
- Possess and acts upon initiative
What’s In It for You
- 25 days of annual leave, plus bank holidays and an additional Wellness Day dedicated to enhancing your personal wellbeing
- Welcome starter gift
- Monthly product allowance & discount for friends & family
- Private pension scheme
- Vitality private healthcare
- Life insurance
- Enhanced maternity, paternity, adoption & dependent leave
- Long service awards
- The chance to work with a respected wellbeing brand at a pivotal moment in its growth
- A purpose-driven culture with a commitment to sustainability and wellbeing
- Opportunities to experience treatments, test new products and enjoy exceptional staff perks
- Career development supported by tailored Personal Development Plans
- As a certified B Corp organisation, we provide two paid volunteering days each year so employees can give back to their communities
At Aromatherapy Associates, we know that true wellness includes everyone. We are committed to diversity, equity, and inclusion, creating a culture where every person feels seen, valued, and supported.
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