Job Introduction

As Brand Specialist – Fine Jewellery (Luxury Department Space) you will:

• Deliver exceptional service to our customers by sharing product knowledge across multiple fine jewellery brands, creating a memorable luxury experience and effectively managing complaints when they arise with discretion and professionalism
• Excite and motivate other colleagues in your department by sharing your knowledge of fine jewellery, from diamonds and precious gemstones to craftsmanship and heritage, communicating stories of newness, product exclusives, brand launches and VIP events to help drive sales, delivering product knowledge and cascading this information via training across the luxury department space
• Oversee multiple fine jewellery brands within the luxury department, ensuring each brand’s identity, standards and storytelling are represented to the highest level while maintaining a cohesive and elevated environment
• Take ownership of operational excellence within the fine jewellery space, ensuring all processes, policies and compliance standards are followed accurately and consistently
• Manage stock with precision and accountability, overseeing deliveries, transfers, stock takes and reconciliations across multiple brands, ensuring accurate inventory control and minimising discrepancies
• Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss and ensuring the safe handling, secure storage and controlled movement of high-value fine jewellery pieces at all times
• Support audits and work closely with management and security teams to maintain robust stock control, documentation and reporting processes in line with luxury retail standards
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business performance, operational efficiencies, client experience, cross-brand collaboration and luxury retail standards
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to support different luxury categories within the department, taking your service excellence, product expertise and collaborative spirit with you
• Build and develop your own client base within fine jewellery. Using your exceptional service skills to nurture high-value customer relationships, maintaining them through your unique personal service, private appointments and proactive client outreach