Kelling Group
BREAKDOWN CONTROLLER
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Breakdown Controller
Location: Normanton
Hours: Monday – Friday, 8am–5pm
Salary: £28,250 per year
Company: Welfare Hire (part of the Kelling Group)
About Us
If you’ve ever spotted one of our big green welfare units out on site — that’s us!
At Welfare Hire, we provide high-quality welfare units that keep infrastructure projects across the UK running safely, comfortably, and sustainably. Each unit comes fully equipped with toilets, kitchens, and eco-power from generators and solar panels.
When something goes wrong (because even the best kit has its moments), that’s where you come in.
The Role
As a Breakdown Controller, you’ll be the first point of contact when our customers need support.
One minute you might be dispatching an engineer to site; the next, you’re guiding a customer through a quick generator reset or organising a replacement kettle. You’ll use your organisation skills, customer focus, and calm-under-pressure approach to make sure our clients stay up and running with minimal downtime.
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Responsibilities
- Take breakdown calls and find swift, effective solutions
- Schedule jobs to ensure urgent tasks are prioritised and routes are efficient
- Keep customers updated on progress and resolution times
- Use telemetry alarms to identify and prevent potential issues before they cause breakdowns
- Work with other departments to raise purchase orders, manage recharges, and handle billing queries
- Maintain accurate records in Syrinx
- Represent Welfare Hire with professionalism and a positive attitude at all times
What You’ll Bring
- Strong communication and problem-solving skills
- Excellent organisation and attention to detail
- Confidence with Microsoft Office
- Experience in customer service (breakdown or dispatch experience is a bonus)
- A calm, proactive approach when working under pressure
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Benefits
- Competitive salary and bonus scheme
- Company pension and life insurance
- Health and wellbeing programme
- Cycle-to-work scheme
- Employee and store discounts
- Additional leave and sick pay
- Free on-site parking
- Supportive team culture with opportunities for growth
Apply Today
If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.
Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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