Harbour Hotels Group
Breakfast Waiter / Waitress
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Job Summary
We are looking for a friendly, reliable, and customer-focused Breakfast Waiter/Waitress to provide excellent service during breakfast hours. The successful candidate will ensure guests enjoy a welcoming dining experience by delivering attentive service, maintaining cleanliness, and supporting the smooth operation of the breakfast service.
Key Responsibilities
- Welcome and seat guests in a professional and courteous manner.
- Present menus and explain breakfast options, specials, and beverages.
- Take accurate food and drink orders and enter them into the point-of-sale (POS) system.
- Serve food and beverages promptly and efficiently.
- Refill drinks, clear tables, and ensure guests' needs are met throughout their meal.
- Prepare and set up the breakfast service area before opening.
- Maintain cleanliness and hygiene of dining areas, tables, and service stations.
- Restock food, beverages, crockery, cutlery, and condiments as required.
- Handle guest enquiries and resolve minor complaints professionally, escalating issues when necessary.
- Process payments accurately and balance receipts when required.
- Follow food safety, health and safety, and company policies at all times.
- Work closely with kitchen and front-of-house teams to ensure efficient service.
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Skills and Qualifications
- Previous experience in hospitality, restaurants, cafés, or hotels is desirable but not essential.
- Excellent customer service and communication skills.
- Friendly, positive, and professional attitude.
- Ability to work efficiently in a fast-paced environment.
- Strong organisational and time-management skills.
- Ability to work both independently and as part of a team.
- Good attention to detail and personal presentation.
- Basic numeracy skills for handling payments.
- Flexibility to work early mornings, weekends, and public holidays.
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Working Conditions
- Early morning shifts, including weekends and bank holidays.
- Standing and walking for extended periods.
- Lifting and carrying trays, crockery, and supplies as required.
Desirable Attributes
- Passion for hospitality and creating positive guest experiences.
- Reliable, punctual, and hardworking.
- Calm under pressure with excellent problem-solving skills.
- Willingness to learn and develop within the hospitality industry.
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