Securitas UK
Bristol, Front of House & Security Brand Ambassador (STARS)
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Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House & Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Bristol, BS1 6BP.
STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors, and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
- 60 hours per week
- Monday - Friday
- Shifts: 07:00 - 19:00
- £16 Per Hour
Responsibilities:
- Meet and greet all staff, visitors, and contractors in a professional and personable manner
- Deliver a consistently high-end customer-focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast-changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
- Internal and external onsite patrols.
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Qualifications
Essential criteria:
- 5-year checkable history
- Exceptional Customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional, and adept at working under pressure
- Outstanding written, verbal, and oral communication skills
- Customer-oriented with energy and a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional, and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel
- Mortgage Advice
- Payroll ISA's
- Eligibility for Costco Membership
- On-site Gym
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH, and SIA
- Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Here, we live by our values of Integrity, Vigilance, and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:
Opportunity – We see potential in every person and situation
People – We open our eyes to all that’s good
Purpose – We make your world a safer place
So What You Can Expect
Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.
See an inclusive world
Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.
Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant, and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE, and Black History Month – because seeing an inclusive world starts with how we show up every day.
See a rewarding world
We understand the importance of reward and recognition when it comes to our people’s work. From day one, you’re able to:
- Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers, and free mortgage advice.
- Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support, and online dental advice.
- Plan for Your Future: Pension scheme, Payroll ISA, and financial wellbeing resources to help you achieve your goals.
- Peace of Mind: Life assurance and support for you and your family when it matters most.
Take the next step in your career journey
Join a team that values you. Start your career with Securitas UK today.
Click ‘I’m Interested’ to see a different world.
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