University of Exeter
BTS Systems Support Analyst
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About The Role
BTS Systems Support Analyst
This full-time 12 month fixed term role, available from 1st December 2026 until 30 November 2027.
The starting salary will be from £33,951 on Grade E depending on knowledge, skills and experience.
This role offers the opportunity for hybrid working - some time on campus and some from home.
The University of Exeter is a Russell Group university that combines world-class research with very high levels of student satisfaction. Our vision is to become one of the most successful universities in the world, one that makes the exceptional happen by challenging traditional thinking and defying conventional boundaries.
IT Services is a key enabler for this vision and is key to delivering the University’s values and its world class reputation. The IT & Digital strategy will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment. What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.
This role sits within Business Technology Services (BTS). This department bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.
This role reports to the BTS Systems Support Lead and sits within the BTS Systems Support team. BTS Systems Support has responsibility for the support and development of core university business applications that support the day to day running of key teams in Professional Services, Estates and Education. These platforms range in size from large scale HR & Finance products (Technology One, iTrent) to smaller products that support specific processes such as student accommodation, online payments and graduate career opportunities.
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The team also plays a central role in ensuring integrations between platforms are supported and maintained.
About You
You are a motivated and proactive IT professional with a passion for delivering high-quality business systems and digital services. You enjoy solving complex technical problems, working collaboratively with colleagues and stakeholders, and finding opportunities to improve processes through technology and automation.
With experience supporting and developing business-critical applications, integrations, or SaaS platforms, you have strong analytical and troubleshooting skills and can confidently investigate issues, identify root causes, and implement effective solutions. You understand software design principles and have experience working with APIs and web services, with the ability to create clear technical documentation and communicate technical concepts to both technical and non-technical audiences.
You are comfortable working in a dynamic environment where priorities can change, and you take ownership of your work while maintaining a strong focus on customer service and service improvement. Building positive relationships comes naturally to you, and you enjoy collaborating with colleagues, users, and third-party suppliers to achieve shared goals.
We're particularly interested in candidates with experience of supporting large-scale business systems such as HR, Finance, or similar enterprise applications. Experience with Microsoft technologies, Power Platform, Cloud services, Agile delivery methods, or DevOps practices would be advantageous.
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Please ensure you read the Job Description and Person Specification for full details of this role.
Further Information
Please contact Natalie Mills, n.mills2@exeter.ac.uk
About Us
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here
- Sustainability and the environment being at the heart of what we do
How we can help
If you’re considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
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