Home Made
Build To Rent Account Manager
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Company Description
Home Made is a prop-tech start-up focused on transforming the renting experience to make it better, safer, and fairer for everyone. As the UK’s largest institutional landlord leasing solution, the company leverages technology and data to serve the UK's largest Build to Rent investors and operators. Home Made partners with institutional landlords to streamline leasing processes and improve outcomes for residents. The culture is fast-paced, mission-driven, and collaborative, offering team members the chance to shape the future of renting. Home Made is expanding its best-in-class team and welcomes professionals who want to contribute to meaningful change.
Role Description
The Build To Rent Account Manager is a full-time, on-site role based in Southwark, London. This position is responsible for managing relationships with institutional landlord clients, ensuring high occupancy levels across Build To Rent portfolios, and overseeing the end-to-end leasing process.
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- Coordinating marketing and leasing activities
- Monitoring performance metrics
- Preparing reports
- Advising clients on pricing, demand, and market trends
The role involves close collaboration with internal operations, marketing, and customer support teams to deliver a consistently high-quality resident experience. The Account Manager will also handle issue resolution, support renewals and retention strategies, and identify opportunities to improve processes and client satisfaction.
Qualifications
- Client relationship management and account management skills, including experience serving institutional or corporate clients.
- Commercial awareness and analytical abilities, with a track record of working with KPIs, reporting, and performance dashboards.
- Organizational and project management skills, with the ability to prioritize, multitask, and manage complex portfolios or workflows.
- Strong communication and negotiation skills, including clear written and verbal communication with diverse stakeholders.
- Proficiency with CRM systems, property management or leasing platforms, and general office software (e.g., spreadsheets, presentations).
- Background in real estate, Build To Rent, property management, or a related sector is highly beneficial.
- Comfort working in a fast-paced, data-driven start-up environment, with a proactive and solutions-focused approach.
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