Deloitte - Recruitment
"Building a strong talent pool to support upcoming Complaints Handler programmes."Customer Complaints Advisor – Telephony Background Required (Banking)
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Role: Customer Complaints Advisor – Telephony Background Required (Banking)
Location: Fully Remote
Daily Rate Breakdown
- Traditional Daily Rate: £165
- Agreed Contract Rate (ACR): £126.77
- Equivalent Annual Salary: £32,961.22
Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients.
The Role
We are seeking motivated and empathetic Customer Complaints Advisors to join our team at a leading financial services bank. This is a frontline role where you will be the first point of contact for customers calling with banking complaints.
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Key Responsibilities
- Handle inbound customer calls professionally and efficiently, addressing complaints related to general banking services
- Listen actively to customer concerns, provide clear explanations, and work towards timely resolution
- Record and document complaints accurately, ensuring compliance with regulatory and internal standards
- Escalate complex issues appropriately while maintaining ownership of customer interactions
- Maintain up-to-date knowledge of banking products, policies, and complaint handling procedures
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Candidate Requirements
- Proven experience in telephony-based customer service, specifically handling customer complaints
- Background in Financial Services is essential
- Excellent verbal communication and active listening skills
- Ability to remain calm and professional under pressure
- Strong problem-solving skills and attention to detail
- Commitment to delivering exceptional customer service and compliance with regulatory requirements
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