JLL
Building Ambassador
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JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Building Ambassador (Part Time)
Based – Derby (on client site Rolls-Royce)
Hours – 20 Mon to Fri 06:30-10:30 / 14:30-18:30 with ad hoc hours occasionally to cover out-of-hours events.
As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.
What your day-to-day will look like:
- Ensure guests receive an excellent welcome, consistently delivering a great service.
- Maintain regular communication, addressing inquiries, requests, concerns in a timely manner.
- Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
- Assist with reception in the mornings during busy periods.
- Ensure all meeting, conferencing, and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
- Be flexible and cover other sites on the Derby contract.
- Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
- Assist in any other reasonable duties as required.
- Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
- Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
- Efficiently report any maintenance, IT, or Health and Safety concerns.
- Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
- Conduct building orientation sessions to familiarize new tenants with building protocols and services.
- Provide AVIT support for conferences and events.
- Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
- Provide labor support to ad-hoc out-of-hours events.
- Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
- Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.
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Required Experience:
- Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
- Excellent customer service orientation and a genuine desire to help others.
- Detail-oriented with strong problem-solving and decision-making skills.
- Ability to handle multiple tasks simultaneously and prioritize responsibilities.
- The ability to handle complaints and difficult situations in a patient, calm, and effective manner and escalate where appropriate.
- Experience in tenant relations, property management, customer service is a plus.
- Immaculate personal presentation endorsing the signature five-star image.
- Proven experience and understanding of exceptional Customer Service delivery.
- To be able to move heavy/bulky items.
- Previous experience with visitor management and booking systems preferable.
- Team player.
- Be innovative, identifying improvements, and smarter ways of working.
- A keen interest in AVIT and electrical appliances.
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Building Ambassador, we invite you to join our team and make a lasting impact.
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Location:
On-site – Derby, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details, please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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