Building Concierge

Our client is a well-established property organisation with a growing portfolio of mixed-use and commercial assets. Due to continued growth, an opportunity has arisen for a Concierge to join their Property Management team in Manchester.

This is a customer-focused role, acting as the face of the building and ensuring a first-class experience for tenants, visitors and contractors while supporting the day-to-day management of a busy multi-let property.

Your new role

As Concierge, you will act as the front-of-house representative for a flagship mixed-use building, providing exceptional customer service whilst supporting building operations, health & safety compliance and contractor management activities.

Working closely with the Property Management team, you will play a key role in ensuring the building remains safe, welcoming and professionally managed, while developing strong relationships with occupiers and visitors.

Key responsibilities:

• Provide a high level of customer service to tenants, visitors and stakeholders.
• Meet and greet visitors, ensuring a professional front-of-house experience.
• Respond to building queries and maintenance issues.
• Coordinate and supervise contractors attending site.
• Complete a range of administrative and reporting tasks.
• Undertake routine property inspections.
• Manage post, parcels, keys and CCTV systems.
• Administer access control systems, including issuing access cards and producing reports.
• Support compliance with Health & Safety and statutory requirements.
• Assist with tenant onboarding and offboarding processes.
• Maintain accurate building records and documentation.
• Attend team meetings and contribute to service improvements.