Serco Plc
Building Craftsman Carpenter
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Carpenter
Location: Norfolk and Norwich University Hospital, NR4 7UY
Type: Permanent, Full Time (Monday to Friday with participation in an emergency on-call rota as required)
Salary: £30,785 per annum + excellent benefits
About the Role
Ready to impact a better future?
As a Carpenter in our Estates team at Norfolk and Norwich University Hospital, you'll help maintain and improve a critical healthcare environment that supports patients, visitors, and healthcare professionals every day. Your expertise will ensure the hospital's buildings remain safe, functional, and fit for purpose.
Our work touches lives, and your work has purpose. From carrying out repairs and maintenance to supporting new works projects, you'll play an important role in creating and maintaining environments where healthcare can be delivered effectively. Working alongside a dedicated team, you'll have opportunities for growth while making a positive impact on the community we serve.
What You'll Do
- Carry out building maintenance, repairs, and refurbishment works within your core trade discipline.
- Complete planned and reactive maintenance activities across the hospital estate.
- Assist with other trade activities where required, following appropriate training and supervision.
- Work independently to diagnose building fabric defects and implement effective solutions.
- Support new works and improvement projects as directed by supervisors and management.
- Maintain accurate records, timesheets, and other work-related documentation.
- Contribute to audits, surveys, and inspections as required.
- Participate in the emergency on-call rota and respond to urgent maintenance issues.
- Support the development and induction of apprentices, trainees, and new colleagues.
- Comply with all health and safety policies, procedures, and legislation.
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Requirements
- NVQ Level 2 minimum or City and Guilds qualification, apprenticeship, relevant certification, or equivalent practical experience within a building trade.
- Proven knowledge of building maintenance, repair techniques, and construction methods.
- Ability to identify faults, assess issues, and determine practical solutions.
- Strong organizational skills and the ability to prioritize workload effectively.
- Good communication skills and a collaborative approach to working with colleagues and customers.
- Ability to work under pressure, use your own initiative, and adapt to changing priorities.
- Commitment to high standards of health and safety and customer service.
Benefits
- 27 days plus bank holidays (increasing to 29 and 33 days respectively after 5 and 10 years’ service)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, and travel.
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
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Vetting and Checks
- A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Inclusive Recruitment Commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme
Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box
We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
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