M&E Account Manager

Prestigious Commercial Building
£75-85k Salary
Central London
Healthcare
Pension

Our customer is one of the leading property & real estate organisations globally, with a number of high-profile buildings under management and across a range of sectors including financial services & corporate, healthcare, managing agent, and heritage among others. Due to an internal promotion at a long-held account in Central London (Zone 1), they currently seek an account manager to take charge of M&E delivery across planned & reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-85k basic, as well as associated benefits including healthcare, pension scheme, etc.

Candidate Requirements

Candidates must be fully qualified in an engineering discipline (mechanical, electrical), ideally through a recognised apprenticeship, and have at least five years of demonstrable experience as a contract or account manager within M&E maintenance on the service provider side. Experience with similarly high-profile or demanding client accounts is essential, while experience within listed / heritage assets is ideal.

Particular Duties

• Contract management of the staff, operation, and maintenance of all electrical and mechanical plants/services, project works, and Building performance.
• Daily management of the Engineering team, including compliance, disciplinary processes, and procedures.
• Direct, instruct, and manage all staff under their control as well as SSP’s ensuring compliance with working practices.
• Complete the weekly operations report to the client and attend weekly operations meetings, client meetings as requested, in conjunction with the client.
• Conduct regular reviews of operating procedures, making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies).
• Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• Ensure quality is maintained throughout the facilities.
• Ensure business policies and processes are effectively communicated, and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Work with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction, and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy, and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching, and direct support, where required, to deliver best practice selection, training, assessment, and recognition/reward.
• Delivering effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting, and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.