Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - we are building the planet’s most admired and compelling brand ecosystem

Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

The Role

The Building Services Shift Manager is responsible for leading a hands on shift operation to ensure the warehouse remains safe, compliant, fully operational, and well maintained. This role involves prioritising workloads, allocating tasks, and providing direct support to engineers and technicians. The postholder will respond to breakdowns and urgent facilities issues, ensuring timely resolution and effective communication across both Operations and Facilities teams. Acting as the first point of escalation for all facilities related technical issues during shift, the Building Services Shift Manager will ensure repairs are completed to the required standard, risks are appropriately managed, and any significant concerns the Site Facilities Manager and Building Services Manager.

Responsibilities

• Lead and supervise a team of Engineers and Support Technicians on shift.
• Plan, prepare and lead engineering projects and works, providing technical input where required.
• Manage team attendance, absence and overall shift performance.
• Develop and manage team rotas in collaboration with other Shift Managers.
• Allocate and prioritise daily workloads, including reactive tasks, planned maintenance, and operational support.
• Ensure the team clearly understands shift priorities, safety expectations, and required standards of work.
• Act as the first escalation point for all facilities and maintenance issues during shift.
• Provide coaching, guidance, and ongoing support to Engineers and Technicians.
• Conduct and document regular 1:1 meetings with team members.
• Support the scheduling and assignment of work across the team.
• Carry out engineering duties across electrical, mechanical, and building services (MEP).
• Coordinate response to breakdowns, defects, and site issues, including equipment faults, leaks, lighting, doors, welfare facilities, and yard maintenance.
• Ensure all temporary repairs, make safe actions, and permanent fixes are completed effectively and to standard.
• Escalate major faults, recurring issues, or high risk concerns to the Building Services Manager
• Maintain accurate records of all job updates within relevant systems and shift handover logs.
• Administer and utilise departmental systems and software effectively.
• Support and develop the team to operate efficiently within a fast paced - retail warehouse environment.
• Maintain strong working relationships through effective communication and a professional, collaborative approach.
• Support the wider Facilities team and contribute to overall departmental objectives.
• Carry out quality checks and spot inspections of completed work.
• Identify and implement opportunities for improved ways of working.
• Monitor contractor activity, ensuring work is completed safely, to scope, and with minimal disruption.
• Communicate contractor activities to Operations where impacts may occur.
• Escalate contractor performance issues, delays, or safety concerns to the Site Facilities Manager.
• Provide cover for the Building Services Manager when required.
• Promote team wellbeing and seek additional support where necessary.