Ageas
Buildings Consultant
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Job Title: Claims Buildings Consultant
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000 Dependent on Experience
Location: Hybrid with some Eastleigh travel
Work Level: 4
Closing Date for applications: Friday 3rd July
Hiring Manager: Jennifer Greene-Kernan
Claims Buildings Consultant: At Ageas, we put our customers first. When disaster strikes, we know that a property claim isn’t just paperwork—it’s a time of stress, disruption, and uncertainty. That’s why we go beyond processing claims; we care about providing a fair, supportive, and expert-led experience every step of the way.
As part of our ongoing growth, we’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you'll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold our high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most.
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As such, Ageas Insurance are looking for a Claims Buildings Consultant, with extensive experience in loss analysis, as well as a strong understanding of insurance industry scoping tools and technology for loss validation, triage, and settlement optimisation.
As a Claims Buildings Consultant, you will:
- Provide technical support and referral assistance to Technical Leads and Senior Claims Handlers, supporting technical capability and governance, gathering insights through referrals, targeted file reviews, escalated case support.
- Use supply chain performance insight to support the smooth delivery of customer and business outcomes in real time for Ageas customers and teams.
Main Responsibilities:
- Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
- Supporting the departmental execution of focused claims Indemnity initiatives.
- Delegated Authority – Influencing process within and out with DA arrangements for Ageas supply chain. Supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners.
- Develop and support claims handling interventions where derailment or spend deterioration occurs keeping close to dissatisfaction and root cause analysis to drive improved outcomes.
- Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.
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Skills and experience:
- Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent.
- Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
- Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience desired.
- Experience of process and operational improvement programmes beneficial.
- CII or CILA qualifications desired or working towards.
To find out more about this role and for information please contact Jennifer Green-Kernan or Dan O' Connor.
Alternatively, click on the “Apply Button” to be considered.
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