TfL, GLA or OPDC
Bus Network Analyst (HS2 Programme)
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Bus Network Analyst (HS2 Programme) (Band 2)(known internally as Buses HS2 Analyst & Coordinator)
Salary: Circa £39,000
Grade: Band 2
Contract type: TfL
Reference: 5684
Team: Bus Performance Management
Directorate: London Bus Services/Chief Operating Officer
Contract details: Full-time
Location: Southwark, London SE1, with hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements
Application closing date: 07 October 2026 @ 2359
All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Overview of project/role
Bus Performance Management sits at the heart of TfL's Bus Operations function, helping to ensure London's extensive bus network delivers a safe, reliable and high-quality service for millions of customers every day. Working across one of the world's largest and most complex public transport systems, the team uses operational insight, performance data and collaborative stakeholder relationships to drive continuous improvement, support service resilience and enhance the customer experience. Through a strong focus on performance, efficiency and operational excellence, the department plays a vital role in keeping London's bus network moving and meeting the needs of the capital's communities.
As a Buses HS2 Analyst & Coordinator, you'll coordinate information and assess the passenger and journey-time impacts of HS2 construction activities on TfL's bus network. You'll work with a range of performance, operational and commercial data to support the understanding of how planned works affect customers, services and revenue.
You'll support the Principal HS2 Analyst in applying TfL's agreed bus mitigation and compensation framework across HS2's programme of works. Working closely with colleagues across Bus Service Delivery, Public Transport Service Planning and Network Management, you'll bring together and analyse passenger, operational and commercial information, helping to identify impacts and support the effective recovery of associated costs and lost revenue from HS2.
Key Accountabilities
- Analyse HS2 impacts by assessing journey times, service performance, operational feedback and network data to understand the effects of HS2 construction works on the bus network
- Support service planning and cost recovery by working with colleagues across Bus Network Performance and Public Transport Service Planning to identify short and long-term service changes, while capturing associated costs and revenue impacts
- Monitor and improve network performance by tracking service quality on affected routes, identifying areas for improvement and supporting the implementation of performance enhancement measures
- Validate operational changes by ensuring new bus schedules and service arrangements resulting from HS2 works are accurately reviewed and meet required standards
- Coordinate HS2-related costs and infrastructure changes by collating, documenting and tracking bus infrastructure, operational and passenger-facing impacts, ensuring timely approval and implementation
- Build strong stakeholder relationships by developing effective partnerships with TfL teams and colleagues involved in the wider HS2 programme
- Manage communications and implementation by keeping bus operators informed of HS2 work package updates and ensuring agreed operational measures are accurately reflected in TfL systems ahead of construction activities commencing
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Skills, Knowledge & Experience
Skills
- Effective stakeholder management (Essential)
- Good interpersonal and business relationship skills to enable effective discussions to take place with staff at all levels, both internally externally (Essential)
- Ability to convey technical information effectively orally and in writing (Essential)
- Ability to work flexibly as part of an effective, cohesive team with the ability to achieve tight deadlines, sometimes under pressure (Essential)
- A high degree of initiative and ability to respond appropriately and effectively to new and emerging solutions (Highly desirable)
- Ability to achieve results through others (Highly desirable)
- Commercial awareness (Highly desirable)
Knowledge
- Proven abilities in data collation and analysis from a wide variety of sources (Essential)
- Numerate and computer literate with the ability to quickly gain a working knowledge of bespoke IT systems (CitySwift, Hyperion and Adiona) (Essential)
- Ability to quickly acquire a comprehensive knowledge of the London bus network and its contracted bus operators (Highly desirable)
- Knowledge of business case development would be an advantage (TfL BCDM) (Desirable)
Experience
- Demonstrate effective and wide-ranging experience in transport planning and bus service planning (Essential)
- Experience at an advanced level of Excel (Essential)
- Proven ability to work with a wide range of people internally and externally (Highly desirable)
- Demonstrable experience of representing an organisation externally (Highly desirable)
Application Process
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Equality, diversity and inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience have been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
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