The Role

You will provide dedicated support to our North America Sales Managers, working in close partnership with them to deliver an exceptional level of service to our valued business customers.

This is an exciting opportunity for someone who is passionate about building strong customer relationships and understands what it truly means to go above and beyond to deliver an outstanding customer experience.

For the right candidate, the role offers excellent scope for personal and professional development, with opportunities to broaden your knowledge, develop new skills and grow within the business.

Responsibilities

• End to end management of customer accounts, to include:
• Onboarding new customer accounts.
• Managing open sales opportunities.
• Preparing quotations and processing sales orders.
• Building excellent customer relationships through end-to-end support.
• Ensuring the timely dispatch of customer orders.
• Responding to all customer enquiries effectively in line with our service levels.
• Communicating proactively with customers to ensure satisfaction with products and services, both pre- and post-sale.
• Ensuring valuable customer feedback is captured and shared with key stakeholders.
• Continually identifying new ideas and opportunities for process improvement.
• Contributing to and maintaining departmental performance measures.

Personal Attributes, Skills & Competencies

• Highly driven and ambitious
• Confident, positive and resilient
• Competitive nature
• Strong verbal and written skills
• Exceptional attention to detail
• Self motivated
• Able to plan and prioritise workload
• Able to use a full suite of Microsoft office tools
• Results driven

Experience

• A minimum of 2 years working in an account support role
• Use of Netsuite CRM or similar application would be an advantage

Education and Qualifications

• Degree preferred but not essential. GCSE Maths and English required

References

The successful applicant will be asked to supply 2 references to support their application