JTC Furniture Group
Business Account Manager
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About the Role
We're looking for an Account Manager to grow opportunities across our customer base in the social housing sector. Working alongside an experienced business development team, you'll manage existing accounts and help build new relationships within an expert team. We welcome applicants with Account Management experience and/or social housing knowledge - what matters most is a strong regard for customer relationships and working collaboratively.
The Opportunity
This is an exciting opportunity to join a well-established and respected business with a strong customer base across the region. The role will focus primarily on managing and developing existing key accounts (approximately 80%), alongside identifying and securing new business opportunities (approximately 20%) within our target markets.
Our key sectors include Social Housing – new build and refurbishment, Build to Rent (BTR)/Private Rented Sector (PRS), and Student Accommodation.
Reporting to the Regional Sales Director (Scotland), the successful candidate will ideally have a proven track record in B2B account management and sales. We would also consider candidates looking to progress their career from a desk-based, internal sales or depot-based role into a more customer-facing position.
The role will involve a combination of home-based working and regular travel throughout the region, so a flexible, organised and proactive approach to working independently and in the field is essential.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts, building strong and lasting commercial relationships.
- Maximise revenue and growth opportunities within existing accounts.
- Accurately forecast customer requirements and future opportunities.
- Actively manage pricing and commercial opportunities to achieve agreed business targets.
- Provide effective day-to-day account management, including problem-solving and resolving customer issues.
- Identify, develop and secure new business opportunities within JTC's target markets and in line with company objectives.
- Develop strong working relationships with customers and key stakeholders at all levels.
- Work collaboratively with internal departments to ensure customer requirements are understood and delivered effectively.
- Maintain regular contact with customers through meetings, site visits, telephone calls and other appropriate channels.
- Plan and manage your diary and time effectively to maximise customer engagement and commercial opportunities.
- Maintain accurate customer and sales information and provide appropriate updates and forecasts to the National Sales Manager.
- Represent JTC Furniture Group professionally at all times, protecting the reputation, relationships and commercial interests of the business.
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Skills & Experience
Essential:
- Proven experience in B2B sales, account management or business development.
- Excellent interpersonal and communication skills, with the ability to build effective relationships with customers and colleagues at all levels.
- Strong commercial awareness and the ability to identify opportunities to grow existing accounts and develop new business.
- Excellent problem-solving skills and a positive, solutions-focused approach.
- Strong organisational and time-management skills, with the ability to manage multiple customers, priorities and deadlines.
- Ability to work independently, use initiative and take ownership and accountability for results.
- Professional, trustworthy and consistent approach, with a high level of integrity.
- Comfortable working remotely and travelling regularly to meet customers and attend site visits.
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Desirable:
- Experience working with Contractors and/or Social Housing Clients.
- Knowledge of Social Housing procurement processes and routes to market.
- Experience within Social Housing, BTR/PRS, Student Accommodation, construction, manufacturing or a related sector.
- Existing knowledge or contacts within the target markets.
What We're Looking For
Most importantly, we're looking for someone who is driven, commercially minded and enjoys building strong customer relationships.
You will be someone who is comfortable picking up the phone, getting out to meet customers, identifying opportunities and finding solutions. You will have the confidence to work autonomously while also being a strong team player who understands the importance of working collaboratively across the wider business.
If you are ambitious, proactive and want to make a genuine contribution to the continued growth of JTC Furniture Group, we'd be keen to hear from you.
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