Job Title

We are recruiting for an Apprentice to join our Administration team. Reporting to the Financial Controller, you will provide support across a range of administrative and accounting functions. This position offers an excellent opportunity to develop business, finance, and customer service skills within a supportive and experienced team.

Key Responsibilities

• Vehicle invoicing and administration.
• Vehicle taxing and associated documentation.
• Processing and reconciling company credit card statements.
• Posting and processing fuel card transactions (Allstar Fuel).
• Assisting with credit control activities, including:
  • Allocating customer payments.
  • Monitoring outstanding balances.
  • Supporting debt collection activities and customer account follow-up.
• Purchasing ledger administration, including:
  • Monitoring supplier invoices.
  • Scanning and attaching signed invoices to the system.
  • Maintaining accurate supplier records.
• Reception cover as required, including answering telephone calls and greeting visitors.
• Monitoring and maintaining the "Invoiced Not Delivered" report.
• Filing, scanning, and maintaining electronic records.
• Liaising with internal departments and external suppliers where required.
• Supporting continuous improvement of administrative processes.
• Providing administrative support to other departments as required.
• Carrying out any other ad hoc duties necessary to support the smooth running of the business.

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.