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Business Admin Apprentice
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The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
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Duties
- To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
- Learning to confidently and efficiently represent the initial interface between the customer and the company
- Developing skills to action all inbound communications ensuring that all items are logged correctly to the relevant cases within your team
- Also actioning all outbound communications following the appropriate procedures
- Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
- To deliver excellent customer service at all times
- To work with the team to achieve your own individual objectives
- Achieve monthly KPI targets as communicated by the Team Leader/Manager
- Consistently promote the vision, values and behaviours expected of the company through the provision of the highest level of customer service
- To ensure personal compliance with the S&G policies and procedures
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