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Business Admin Apprentice
Caremark Cannock Chase & South Staffordshire
Cannock (WS11 1AP)
Closes tomorrow (Saturday 17 October 2026 at 11:59pm)
Posted on 14 September 2026
Summary
Caremark Cannock Chase & South Staffordshire, a trusted home care provider based in South Staffordshire, England, has an exciting opportunity to take on a Business Administration Apprentice to support their high-quality, person-centred care services that make care feel kind, safe, and easy to trust.
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5:30pm
40 hours a week
Start date
Monday 19 October 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Client & Stakeholder Communication: Answer telephone calls, take detailed messages, and liaise professionally with clients, families, social workers, doctors, and other key stakeholders.
- Email & Digital Correspondence: Produce written communications and emails to a high standard, ensuring clear and professional information sharing with the Senior Management Team (SMT).
- Care Planning & Records: Assist with care planning tasks, update client records, and accurately add notes into the company’s CRM system.
- Office & Calendar Management: Utilise internal IT systems and manage shared calendars to support day-to-day office operations and coordinate with staff.
- Problem Solving & Collaboration: Work closely with care staff and apply a solution-oriented approach to resolve queries efficiently.
Where you'll work
1-3 Wolverhampton Road
Cannock WS11 1AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
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Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports
- Proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
3 Wolverhampton Rd, Cannock WS11 1AP
Training schedule
Business Administration Level 3
Functional Skills maths/ English if required
Training to be delivered within the working environment
Online portfolio
Requirements
Desirable qualifications
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
About this employer
Caremark provides high-quality home care in Cannock Chase and South Staffordshire, including companionship, personal care, and dementia care. At Caremark Cannock Chase & South Staffordshire, we make care feel kind, safe, and easy to trust.
https://www.caremark.co.uk/cannock-chase-and-south-staffordshire/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This apprenticeship is designed as a gateway to a long-term career, with a full-time position available upon successful completion.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Nova Training
apprenticeships@novatraining.co.uk
The reference code for this apprenticeship is VAC2000051912.
Apply now
Closes tomorrow (Saturday 17 October 2026 at 11:59pm)
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