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Business Admin Apprentice
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Business Admin Apprentice
HAYLEY GROUP LIMITED
West Midlands (B63 3XL)
Closes in 3 days (Sunday 11 October 2026)
Posted on 9 September 2026
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Hours
Monday to Friday 8am to 5pm. 40 hours a week
Start date
Sunday 1 November 2026
Duration
1 year 6 months
Positions available
1
Summary
At Hayley Dexis, our people, service and expertise have driven success for over 50 years. As we continue to grow, we're looking for a Business Administration Apprentice to join our International Logistics team, gaining valuable experience in a busy, supportive and customer-focused environment.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Daily duties will include:
- Supporting international shipments, bookings and customs processes
- Preparing shipping documents and maintaining accurate records
- Tracking deliveries and providing shipment updates
- Communicating with customers, suppliers and colleagues by phone and email
- Using company systems to process orders and support excellent customer service
Where you'll work
Shelah Road Halesowen
West Midlands B63 3XL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING CURVE GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data.
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals.
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
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Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
Blended approach to delivery which could include webinars, face-to-face, Teams, telephone and online learning.
Requirements
Essential qualifications
GCSE in:
- Another (grade 4)
- Another (grade 4)
- Another (grade 4)
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
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About this employer
DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services. The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK.
HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
https://hayley-group.co.uk/ (opens in new tab)
Company benefits
- From 23 days annual leave (plus public/bank holidays)
- Training and development through our own Hayley Academy
- Hands-on experience in international logistics and business operations
- Career development opportunities across the Hayley Group
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Logistics, Customs Compliance, Supply Chain, or Business Administration.
Ask a question
The contact for this apprenticeship is:
HAYLEY GROUP LIMITED
Joanne Reynolds
joanne.reynolds@hayley-group.co.uk
07483 720389
The reference code for this apprenticeship is VAC2000052514.
Apply now
Closes in 3 days (Sunday 11 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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