Business Admin Apprentice

NE23 6NZ. The Business Administration apprentice will support day-to-day administrative functions, helping the organisation run smoothly. They will provide efficient, professional support across the team while developing skills in communication, organisation, customer service, and business systems.

Wage

£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am to 5.00pm
40 hours a week

Start date

Thursday 10 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Core Administrative Duties:
  • Supporting with filing
  • Data entry and updating business systems
  • Managing incoming emails, calls, and customer enquiries
  • Preparing and organising documents, reports, or presentations
  • Scheduling meetings, maintaining calendars, and arranging appointments
  • Assisting with minute-taking and distributing information
  • Maintaining accurate records and ensuring information is up to date
• Communication & Customer Service
  • Greeting and assisting visitors
  • Providing customer support by phone, email, or face-to-face
  • Communicating professionally with internal and external stakeholders
• Business Processes & Support
  • Supporting HR, finance, operations, or project teams as required
  • Monitoring stock levels, ordering supplies, and maintaining inventories
  • Upholding GDPR and confidentiality expectations
  • Following organisational policies and procedures
• IT & Systems
  • Using Microsoft Office and internal CRM/management systems
  • Inputting, updating, and retrieving information
  • Producing basic reports using templates or guidance

Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.

Where you'll work

NORTHUMBRIA HEALTH & CARE ACADEMY
Northumbria Way
Cramlington
NE23 6NZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

I & F LIMITED

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record, and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.