Start your career with Caris Care as an Administrator Apprentice

Gain essential business and office skills in an exciting team. Learn to manage systems, support teams, and deliver excellent service while working towards a nationally recognised qualification.

Role and Responsibilities:

• General Administrative Support: Assist with day-to-day administrative tasks, including answering phone calls, responding to emails, and learning to use our business software.
• Data Entry and Documentation: Accurately input data into various systems and databases. Maintain and update records, files, and documents. Ensure confidentiality and data integrity.
• General: Assisting others in all tasks related to customer service in order to learn all aspects of company procedures.
• Reception and Customer Service: Greet visitors, clients, and employees in a professional and friendly manner. Assist with inquiries, direct phone calls, and provide basic information or redirect as appropriate.
• Collaboration and Teamwork: Collaborate with colleagues and contribute to a positive work environment. Assist team members with projects, and other tasks as required.
• Continuous Learning and Development: Actively participate in training programs and development opportunities provided by the organisation. Seek feedback and demonstrate a willingness to learn and improve.

Where you'll work

Unit 229
The I Centre, Howard Way
Newport Pagnell
MK16 9PY

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.