Business Admin Apprentice at Curious Retreats

RIPCO HOLDINGS LIMITED
Woodbridge (IP12 4LU)
Closes in 28 days (Thursday 12 November 2026 at 11:59pm)
Posted on 14 October 2026

Summary

You’ll support guests from booking to check-out, handling enquiries, bookings, and questions while providing advice and resolving issues. You’ll also work with owners, suppliers, and teams, support property launches, social media, events, and other tasks in our growing business.

Wage
£16,640 to £26,436.80, depending on your age
National Minimum Wage

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Help handle enquiries and take bookings
• Answer questions before arrival and be there to offer help
• Communicate with guests by phone, email, and online messaging
• Work closely with property owners, housekeepers, maintenance teams, and local suppliers
• Help create social media content
• Update property information

Where you'll work

28 Market Hill
Woodbridge
IP12 4LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PERFORMANCE LEARNING GROUP LTD

Training course

Business administrator (level 3)
Understanding apprenticeship levels

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record, and analyse data.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.