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Business Admin Apprentice
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Join Hayley Group, the UK’s largest independent engineering distributor, as a Business Administration Apprentice in our Kent branch
Gain hands-on experience, build key skills, and work towards a Level 3 qualification in a supportive, professional environment.
About the Role
As an Office Apprentice, you'll gain valuable hands-on experience across a range of administrative and business support activities, developing the knowledge, skills and behaviours needed for a successful career in business administration.
You will support the day-to-day operations of the branch and gain experience in areas such as:
- General administration and office support
- Customer and supplier communications
- Orders and Credit control
- Managing emails and telephone enquiries
- Supporting sales, operations and warehouse teams
- Using business systems and Microsoft Office applications
This varied role will provide a broad understanding of how different departments work together to support the business and deliver excellent service to our customers.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
This apprenticeship offers a structured 12-month learning journey, combining practical workplace experience with a Level 3 Business Administration qualification. You’ll develop core business skills including communication, organisation, IT systems, and stakeholder management, while gaining knowledge in areas such as finance, project management, compliance, and data protection. Throughout the programme, you’ll build confidence in planning, reporting, and continuous improvement, with dedicated support to prepare you for your End Point Assessment.
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Blended approach to delivery which could include webinars, face-to-face, Teams, telephone and online learning.
Essential Qualifications
GCSE in:
- any other subjects (grade 4)
- any other subjects (grade 4)
- any other subjects (grade 4)
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
About DEXIS in the UK
DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.
The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
Benefits
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- A permanent role in the branch
- There are progression & development opportunities across the Group
Contact Information
The contact for this apprenticeship is:
HAYLEY GROUP LIMITED
Joanne Reynolds
joanne.reynolds@hayley-group.co.uk
07483 720389
The reference code for this apprenticeship is VAC2000045236.
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