Business & Admin Apprentice

Business and Admin Apprentice

Medequip are offering an exciting opportunity to join their team as a Business and Admin apprentice. Gain the knowledge, skills, and behaviours to kickstart your career within the business and professional industry.

Tasks

• Managing inbound and outbound calls, liaising with service users, their families, and prescribers within Medequip agreed KPIs
• Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
• Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
• Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
• Ensuring all steps are taken to contact the client and leasing with the prescriber, putting order on review when contact is not achieved
• Answering emails and complaints within Medequip agreed timeframes
• Liaising between health professionals and service users
• Ensuring Technician’s mix of work is acceptable, assessing the workload
• Managing reception and facilitating retail sales
• Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
• Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
• Booking activities to technicians in order to adhere to order KPI targets, taking care to respond to the order speed within the required timeline (i.e., same day/next day emergencies)
• Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly (i.e., raise a repair or collection)
• Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
• Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
• Training on service provision in order to support the depot online query portal
• Completing mandatory training, e.g., cyber security, safeguarding, equality, and diversity

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.