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Business & Admin Apprentice
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Business and Admin Apprentice
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Medequip are offering an exciting opportunity to join their team as a Business and Admin apprentice. Gain the knowledge, skills, and behaviours to kickstart your career within the business and professional industry.
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Tasks
- Managing inbound and outbound calls, leasing with service users, their families, and prescribers within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved
- Answering emails and complaints within Medequip agreed timeframes
- Liaising between health professionals and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales
- Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
- Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
- Booking activities to technicians in order to adhere to order KPI targets, taking care to respond to the order speed within the required timeline i.e., same day/next day emergencies
- Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly i.e., raise a repair or collection
- Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
- Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
- Training on service provision in order to support the depot online query portal
- Completing mandatory training, e.g., cyber security, safeguarding, equality, and diversity
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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