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Business Admin Apprentice - Debt Recovery Department
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Pannone Corporate Business Administration Apprentice
Pannone Corporate are looking to hire a Business Administration apprentice to join their Debt Recovery department. They are a leading independent commercial law firm, offering a varied role with a good starting apprenticeship salary. Apply today!
Most of your apprenticeship is spent working.
You’ll learn on the job by getting hands-on experience.
What you'll do at work
The purpose of the role is to give support to the team and department in all matters relating to debt recovery.
Your main responsibilities would include:
- Ensure that all legal work for which you are responsible is performed to an acceptable standard in accordance with client's instructions and to meet the practice standards of the Law Society
- Participate in and contribute to practice development activities of the firm and/or department
- Maintain acceptable standards in all aspects of office administration to include billing, file reviews, contract reviews, time recording and archiving
- Ensure compliance with ISO 9001 and Lexcel procedures as required by the provisions of the firm’s quality procedures in force from time to time and any accompanying departmental procedures
- Undertaking such administrative work on behalf of department as necessary
- To answer the telephone, take messages and deal with enquiries as appropriate
- To assist other members of the team as required, i.e. filing, photocopying, scanning, post allocation
- Update file progress on office systems as required on the Nexum debt recovery system
- To undertake to produce all monthly bills on behalf of the department and liaise with accounts office on any billing related issues
- To undertake to produce reports for clients from the Nexum system upon request from client/fee earners
- Taking credit and debit card payments
Where you'll work
378-380 DEANSGATE
MANCHESTER
M3 4LY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Alongside your duties, you will also be studying towards the level 3 Business Administration apprenticeship, which includes learning from business administration specialists.
Level 3 Business Administrator apprenticeship standard, which includes:
- Training provided by the employer and online with The Apprentice Academy
- 1 to 1 coaching with an experienced coach
- End-Point Assessment (EPA)
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Pannone is an independent commercial law firm based in Manchester City Centre.
Their offices are next to Deansgate Castlefield tram stop and Deansgate railway station. They founded the firm on a strong set of core values and those principles remain at the heart of their recruitment. They hold the Investors In People Gold award and offer a rewarding and supportive working environment. The Firm is ranked in the Legal 500 and Chambers and Partners directories. Their client base includes: Debenhams; Brother plc; DHL; Iceland; L’Oreal and PPL-PRS.
Company benefits
- Pension - PC contribution of 3%, provided you make a minimum contribution of 5% of salary
- Private Health – paid for by PC for you, opportunity to pay to add family members
- Life insurance fixed at 2.5 times annual salary
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
Progression opportunities to the 'Legal Assistant' role in Debt Recovery
The contact for this apprenticeship is:
THE APPRENTICE ACADEMY LIMITED
Nicola Utting
recruitment@theapprenticeacademy.co.uk
0161 200 1673
The reference code for this apprenticeship is VAC2000051230.
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