E-Rostering Team Administrator Apprenticeship

The E-Rostering team administers the Allocate Optima (HealthRoster) system. They support all rosters across the Trust, which allows staff to access their shifts and working patterns, book annual leave and the system records additional payments such as enhancements and overtime.

What You'll Do at Work

• Inputting information into HealthRoster and ESR as required ensuring high degrees of accuracy.
• Working closely with the E-Roster team, helping staff with general E-Roster queries.
• Answering the telephone and dealing with queries/requests, taking detailed messages for team members.
• Monitoring the group email addresses and issuing/resetting passwords for Employee Online access, and updating user accounts as required.
• Working with the E-Rostering team to assist with data cleanse issues on Health Roster or related systems.
• Collaborating with the wider Workforce Team on ESR or related systems.
• Inputting data in the appropriate database, producing reports and spreadsheets.
• Supporting with the administration of E-Roster training and subsequent records.
• Assisting in arranging meetings and training sessions, including associated arrangements and booking rooms.
• Undertaking photocopying and scanning for team members.
• Assisting in the maintenance of departmental records including archiving and scanning.
• Providing administration and clerical support to the E-Rostering and Workforce Information teams, in the delivery of HR functions and services.
• Providing administrative cover to other departments managed by the Head of Workforce systems when necessary, e.g., Workforce Payroll or Workforce Systems teams.

Where You'll Work

Bewdley Road
Kidderminster
DY11 6RJ

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training Course

Business Administrator (level 3)

Understanding apprenticeship levels

What You'll Learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.